I say that to suggest you don't need to go pay for school to move forward. If you're in helpdesk, study your ass off to get your lower level certs to help get that jr. admin position (CCNA, Security+, etc). You can receive a pay-rise or salary increase while staying in the same position. It was a small shop and I was junior Unix administrator, help desk and technical support. by What IT course should I take first? While jobs will vary between employers, you should be able to get an idea for the types of activities people do on a daily basis and the skills you will need. Do you have any tips for communicating with IT leaders? You could work evenings / weekends on shifts. I learned how to write c-shell and bash scripts, I created unix make files to execute my CInformix-sql application which ran our Accuvocie IVR system. Does it get any better after help desk? > Unlike most areas of IT, which call for extremely specialized knowledge, the help desk requires professionals to be familiar, at least in a broad sense, with a large number of technologies. You can expand and develop your IT skills by learning to solve your own problems and work independently. Whatever you feel about your career progression, being able to convey this – and feeling comfortable about communicating your thoughts to your manager – … A Help Desk Technician typically earns between $37,000 and $130,000 annually with a median salary of $63,500. Life on the help desk isn’t always glamorous. You shouldn't work in helpdesk for more than 2 years if you want to advance your career, try to transition into a sys/network admin role. I have been in this role now for just under 3 years and that added with my previous IT helpdesk role, brings me to just under 5 years experience in "IT Support" becoming a bit of a Jack of all trades, master of none type character. Afternoon everyone.What has been everyones career progression from IT/Desktop support (level 1 - 2 type stuff) to where you are now?I have been in this role now for just under 3 years and that added with my previous IT helpdesk role, brings me to just under 5 years experience in "IT Support" becoming a bit of a Jack of all trades, master of none type character.The wages are rubbish and the job satisfaction even worse.Don't fancying doing this the rest of my life so really just a case of seeing where you guys started, to where you are now and how you got there?I did really fancy going to Uni to do a degree on IT security, however the funding available (or not available would be more correct) was going to make it very difficult. The first person they hired didn't actually show up for their first day and I was offered the job instead. Search Jobs in Your Area. Apr 28, 2015 at 14:12 UTC. Other factors such as company size and industry play a role in determining an individual’s pay. But I was lucky. Market Detail. I'm a career changer (from financial sales). I volunteered for everything gaining as much experience as I could. It helpdesk/customer service product support * it customer support oppportunity - central Bristol - award-winning SaaS company - lots of career progression available * are you passionate about... £22000 - … I make more now as a faceless part of the global first line team than my first position had in available annual salary budget for the whole team. Software development, computer network architecture, and computer programming are other possible professions those working on the IT help desk or in other entry-level IT positions can pursue. I worked a "help desk" position for ten months before moving into systems engineer role. In terms of career progression, help-desk professionals tend to move toward either networking or software, Ahlberg said. In addition, the release of new systems and products rarely slows -- the new Windows Vista and accompanying Office updates are good examples -- meaning there is a steady need for specialists to help end users troubleshoot the applications and hardware they rely on. My book (2nd book) is used in colleges worldwide in MIS and IT courses. I got the role through an internal promotion (I was doing a really REALLY boring data entry type job but had a degree in Computer Science). ITSM Careers Path There are many ways to build a career in IT service management (ITSM), depending on your experience and expertise. Take the Challenge ». What have you done so far towards progressing yourself? But you DO NOT need the courses to learn IT. you often have to trade good pay for good learning opportunities. Sometimes, career progression (at least short-term) can lead to a salary decrease. View all Audiologist jobs>> 3. In today's ever-changing job marketplace, there's no one career pathway. According to the Robert Half Technology 2007 Salary Guide, the national average starting salary for help desk managers is $62,500 to $88,250 this year. Seeking Advice. Dont undersell yourself, reach for the next step rather than a similar role to what your doing now. I strongly recommend IT professionals NEVER work the helpdesk. from June 2010; to September 2011 ; last updated – posted 2011-Sep-3, 1:38 pm AEST posted 2011-Sep-3, 1:38 pm AEST User #249148 309 posts. Unfortunately for those who are just breaking into the IT field it is not as easy as it sounds. There are many past discussions around here about certifications and degrees. Once I graduated college I started working the following month as I got a job offer as a Sys. Does it get any better after help desk? In large companies, Tier 2 and Tier 3 professionals are needed to supervise, train and assist junior help desk technicians. If you're a jr. admin, study your ass off to get the knowledge to help you … Three years ago I got promoted to a System Administrator position. helpdesk > sys/network admin > IT manager. It was like being in Help Desk support was a black mark against you. Not a common occurrence and I was really lucky to be in the right place at the right time. Quite frequently, rewarding IT careers start on the help desk. Close. This wide-ranging exposure allows you to not only build your hard skills, but also determine which technologies you have the greatest passion for. It's all about gaining XP and using that to parlay into better jobs. £35,000 Experienced. Es Bee Average salary (a year) £16,000 Starter. IT is not a passive field, you will need to work on making your skill set desirable and chase the kind of job you actually want. A self-motivated help desk technician can use the time between calls to network with senior technicians, learn new software and equipment and take advantage of training programs, according to Liza Daly, CTO at Safari. Posted by 2 hours ago. Love my job and the people I work with even though it can be stressful at times. Originally the company did not have a dedicated IT Support team, they relied on one of the developers. Many of my past co-workers gave up on a career in I.T. Which of the following retains the information it's storing when the system power is turned off? In July I'll be promoted again to DBA. The help desk technician is the first stop for almost anyone that is having trouble with their IT assets, printers, laptops, desktops, email, passwords, printers, printers, printers (ok, you get the gist). At the beginning I was just doing the more mundane stuff, running around to individual's PC's etc. You need to shop around until you find a company you can work for and co-workers you enjoy seeing on a day to day basis. I have certs, I have experience, but anything that pays more than 30k (in south central PA) at entry level is a pipe dream. “Those interested in networking can move over to our networking group to learn more about VMware, switches, sending out videoconferencing, etc.,” he said. Career progression from IT/Desktop support, Where do you stack up against other IT pros? You start your career in technology as you take the first step that you take eventually play a role in establishing professional path. I put my my success (or what I feel is a success) down to hard work (I was constantly trying to learn through my transition from IT Support to Sys Admin) and a large portion of luck with the right roles becoming available at the right times. It’s also necessary to build a solid foundation of skills and experience early on so you can prepare yourself for additional responsibilities and advancement opportunities down the road. I think I was especially lucky. Increasingly, managers are looking for employees who also have strong interpersonal skills, such as communication, problem-solving and leadership abilities. We provide expert-crafted content & interactive resources to guide you through every stage of your IT career - from career path and IT certification research, through building a learning plan and choosing a technical training provider, to job search and career advancement strategy. The range on a senior sys/network engineer role is pretty wide as I've seen some that go into a consulting/implementation role which can boost your salary to +$145k/year. Career development is the Here are four ways working as a help desk technician prepares you for the IT career of your dreams. So if the company you’re currently working for doesn’t allow career progression in your preferred direction, it might be time to move on. After failing to break into SaaS sales, I found myself hired at an IT company doing help desk work. https://www.jobskillshare.org/course/it-fundamentals-v1-0-new/ Do you offer LIVE Training? This week, we looked at how to embrace help desk life, how long you should stay in the role, and certs that can help you transition off the help desk. Copyright © 2020 IDG Communications, Inc. Possible career progression: Audiologist >> Healthcare Scientist (Audiology) >> Team Manager >> Principal/Consultant Scientist. No matter how much I advanced in my studies or technical skills, all I was ever offered were other Help Desk positions. on But recently ive discovered it may be less about your job title and more about your job duties. IT technical support staff diagnose and solve software and hardware problems for computer users. Current job is more hands on than that so am back to Networks and Servers which is OK with me. In my case it took a few years. And I still prototype applications and help engineer IT solutions for clients. Copyright © 2007 IDG Communications, Inc. Some employers want someone to do technical support. My advice - If you have been there for a while and do not see real progression opportunities, start looking for roles. The IT industry is one of the few industries that you can demonstrably show your ability to learn and adapt to things & rewards you for it. I had a great technical support experience but it very much relies on the size of the company. To continue this discussion, please Katherine Spencer Lee is executive director of Robert Half Technology, a leading provider of IT professionals on a project and full-time basis. All that happened over 3 years so it wasn't quick but I have since left that job and am working as an IT Security Consultant for a major financial organisation. This is how I personally managed to progress. For those who pursue a formal education, degree programs in computer information systems (CIS), help desk administration, technical support, and network administration all provide a solid base for the help desk technician career path. Obviously as I have been in IT for about 25 years, I am condensing stuff I have done to a few headline items. Advancement potential. If you want something bad enough you'll find a way to make it happen :). posted 2010-Jun-27, 4:41 pm AEST ref: whrl.pl/RckBBZ. – Edmund Wright . Every company I have applied to for a network admin -demands- at least 5 years of previous IT experience. It's a constant treadmill, but you make progress if you put in the effort. That is the minimum that I have seen. Review : Have been applying for many IT Help Desk jobs, and this course perfectly explains some of the essential daily tasks perfectly. Since our then current Sysadmin was exiting got promoted to a good job! 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