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skills needed for insurance agent

Conducted interviews with prospective clients to perform needs analysis, gather information, calculate premiums and establish payment methods. Earned the Heritage Award for the attainment of 150% of goal for Life Insurance sales in 2008. Owned and operated Property and Casualty insurance agency through American Family Insurance. Supervised new agents during their probationary period. Assisted trainers in providing understanding of insurance and company product knowledge. Answered inbound calls in support of customer needs as a licensed insurance professional and provided exceptional, personalized customer service. 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Performed research on potential customers then presented research findings to superior managers in formal and informal presentation settings. Answered inbound calls to help Medicare Beneficiaries sign up for Medicare. Initiative. Trained new employees on how to perform successful sales and reach monthly sales goals. Provided businesses and individuals with supplemental insurance to sustain life daily emergencies. Performed accounting duties; Data entry, keeping records of insurance sales and quotes, collect and record insurance premiums. Conducted weekly sales training sessions with staff to ensure that team was informed on new sales processes. Provided policyholders with comprehensive insurance plans that met their safety and financial needs. Directed sales goals, Public Relations, media campaign, community relations/volunteerism, product training, and statewide marketing. Marketed the sale of Life, Medicare, Long-term care, Disability Insurance and Annuities. Customized programs to suit individual customers, covering crop, health and life, and, property and casualty insurance. Increased my customer based from zero clients to 150 clients in the first six months. Calculated premiums and established payment methods for sales while consulting customers on their options for different property/casualty products. Answered inbound calls from insureds and agents regarding questions and changes that they wanted to make to their policies. Developed individual and family policies including vehicle, personal, home property and casualty insurance. Insurance agents are valuable advisors, year round—not just when you’re buying or renewing a policy. Specialized in Medicare, long-term care, critical illness, health, life, and annuities. Developed relationships with owners/decisions makers to help understand the importance of supplemental insurance. Interviewed prospective clients to determine financial resources and personal needs. Scheduled appointments to present insurance policy options. Generated own leads and made presentations directly to business owners and benefits decision makers. Answered telephone calls from potential customers who were solicited through advertisements or other public communication avenues; explained services and prices. Resolved issues relative to the individual client and appointed insurance companies regarding insurance policy coverage. Processed payments, created identification cards for policy holders, marketed products and provided customer services. Specialized in property and liability insurance (also called casualty insurance). Licensed to sell insurance policies in Texas* Sold annuities, retirement plans, accidental insurance* Whole life and term, Provided Medicare and Medicaid healthcare information to senior citizens Ensured that policy requirements are fulfilled along with the completion o appropriate forms. Deep Knowledge of a Company’s Products or Services. Consulted with customers to determine individual needs for automobile and home insurance. Marketed insurance and financial products to clients by telesales, seminars and in home sales presentations. Marketed and sold life insurance, health insurance, long-term care, short-term care and annuities to seniors. Most People in Insurance Don't Sell Many people avoid insurance careers because they perceive that the business is about selling and slickness. Received Inbound Calls, and performed Outbound Calls educating, answering questions, and capturing sells. Surpassed sales goals for new agents, outperformed 80 percent of first year agents, winner of multiple sales contests. Enrolled clients across the country into medicare health insurance programs via telephone.enrollment process. Assisted clients in finding the right coverage for their needs and long-term goals. Provided expert consulting services on a variety of financial products as a licensed (L+H) agent to individual clients. Initiated phone and personal contacts with prospective customers through self-generated leads. Insurance sales agents are required to have some formal education. Helped clients to understand current changes in our health care system by providing them around the clock service. Let's find out what skills an Insurance Agent actually needs in order to be successful in the workplace. Ensured policy requirements were met/monitored claim activity/ processed renewals. Licensed by the State of Florida, I specialized in fixed and variable annuities, health and life insurance. Worked with various clients to find home, auto, business and umbrella policies to fit individual needs. Contacted primarily retirees regarding long-term care, Medicare supplements, IRAs, and Life Insurance. Worked with new hire agents one-on-one to educate them on product knowledge and salesmanship. Familiarized with property & casualty insurance in select states including Virginia. Being an insurance sales agent is primarily a sales job, and salesmanship depends upon two factors- understanding the products thoroughly and working well with people. Provided customers with recommendations for policy changes. Provided customers with insurance quotes for auto, home, renters, motorcycle & boats. Utilized sales / promotion abilities, as well as knowledge of AFLAC insurance mechanisms to champion potential cost savings in workers. Developed and implemented individual insurance plans and placed clients with the most competitive companies to fit their individual needs. Assisted the account executives in resolving customer service situations, assessed and presented applicable recommendations based on customers' needs. Handled high volume of inbound calls during Medicare annual enrollment period. Provided extensive customer service on product offerings and resolved inquiries and complaints. Recommended additional products and services based on the member s individual needs and situations while building trust in the brand. Conducted sales calls to prospective customers to schedule appointments to sell various company policies, including health policies. Resolved customers' legal issues of additional policy requirements. Preformed office administrative tasks such as record keeping & filing, receiving inbound calls, and assisting trainees with questions. Performed administrative tasks such as maintaining records, managing renewals and collecting payments. Prepared competitive insurance quotes and reviewed with client to answer questions and offer further recommendations. Certified producer of life insurance policy. Determined client's needs, financial situations, and long-term goals in order to implement coordinated insurance protection plans. Enrolled members into a PacifiCare Health Plan, enrolled employment groups and retirees into a health care plan. Prospected and established new customers. Dachell McSween has contributed to the "New York Daily News" and "Black Enterprise Magazine." Provided astute product knowledge of various life and health insurance products through home presentations. Managed all new customers accounts from start to finish, completing insurance documents for the client to assist in lowering error-rate. Enrolled customers in health plans that best fit their health and financial needs either on Exchange or Off Exchange. Executed sales process as stand-alone service provider as well as in partnership with various third party providers. Delivered exceptional customer service to clients and prospective clients on existing policies. The skills area can provide searchable key industry words for applicant tracking systems (ATS) and search engines and yet only one or two resumes show skills or include a skills area that lists specific skills for the position. McSween received a B.A. Educated potential customers on products and insurance. Provided excellent customer service and product knowledge for current and prospective customers. Received inbound calls regarding existing vehicle insurance policies. Provided customer-focused service to existing policyholders and potential clients and generated sales of life and health insurance products and services. Conducted seminars and sold Medicare Insurance coverage to Senior Citizens. Selling insurance constitutes one facet of the insurance agent job description. Assisted the branch office administrator with technology troubleshooting and administrative tasks on a day to day basis. Worked on gaining new clients through cold calls on phone through company presented leads and phone system. Appointed and trained in providing senior insurance advice, including Annuities, Finale Expense, Long-Term Care, and Medicare. You may find yourself in situations when you do not agree with your client, but you have to be able to talk your way through these situations citing pieces of evidence or reasons when required. Started a scratch agency through networking, referrals, and cold calls. Respected team leader managing a great team of sales professionals, whom also exceeded their sales goals consistently. Licensed insurance agent with primary sales focus on life insurance, annuities, Medicare supplements, and long-term care coverage. According to Talent Egg, "As an insurance professional, you will be managing multiple relationships and priorities." Scheduled appointments with new customers to deliver benefits. Cultivated and serviced over 1300 clients with insurance/financial needs including auto, life, fire, health and financial products. Solicited potential customers and provided information regarding various types of insurance by conducting outbound calls. Counseled customers with Personal Lines Insurance Sales. Obtained data regarding clients financial resources, insurance needs and proof of prior coverage. Processed new insurance client into the system and other administrative tasks. Provided customers with accurate information on Medicare health plans during Medicare's annual enrollment period. Job Skills. Calculated premiums and established payment methods. Calculated premiums and established payment methods for sales to fit clients individual needs. A life insurance agent will meet with beneficiaries upon death and will need to help them process their claim as promptly and smoothly as possible. Specialized in providing mortgage and auto insurance, upgrading existing policies and servicing existing accounts. Delivered excellent customer service to existing policyholders and prospective customers alike. Prospected and consulted with individuals regarding Life Insurance coverage needs. Passed FINRA's Series 6 Exam to sell mutual funds, variable annuities, and closed-end funds. Achieved Top 10% sales in business unit and minimized college debt, managing up to 150 inbound calls daily. Educated and preformed presentations to perspective business owners. Learned about financial products from experienced professionals. Selling insurance products is a highly-competitive field and salespeople working in, or thinking about entering the sector need to possess certain skills to get by and enjoy success. Reviewed current and new client situations and circumstances to determine what type of coverage would best suit their individual needs. Verbal skills. Initiated outbound and responded to inbound e-mails/fax/phone calls to various auto/commercial/homeowners insurance companies. Ensured all policy requirements are fulfilled with completion of appropriate forms. Provided existing and potential customers of insurance products and services. Generated new business by contacting active, terminated and potential customers. Provided highest level of customer service to current and potential customers, represented MetLife and other national insurance carriers. Mentored new agents in direct marketing and telemarketing techniques. Writing a great Insurance Agent resume is an important step in your job search journey. Established a successful book of business which included over 200 additional small businesses and individual customers. Worked with Retirees to manage costs related to their health care insurance. Introduced supplemental insurance to new businesses and individual clients through presentations, direct marketing, cataloging and promoting. Typical employers | Qualifications and training | Key skills. Promoted and managed insurance needs within individual and business markets for retirement, health insurance, disability and life insurance. Licensed Life and health insurer for Delaware and Maryland specializes in Medicare insurance. Monitored student progress and adjusted instructional materials and strategies to provide differentiated instruction and address individual needs of students. Coordinated appointments for in-depth sales presentations to potential customers; employed customized approach to maximize closed sales. Calculated premium amounts and set payment methods and options. Scheduled presentations with business owners and explained the benefits of radio advertising. Increased customer base by telephone prospecting and performing outside sales presentations. Identified sales opportunities for business decision makers; cold calls, set follow-up appointments. Our client/members count on us to be there in times of need, both day and night. Interviewed prospective clients to obtain data about the physical condition of the person to be insured. Completed ALLSTATE new hire training and passed Connective P&C PL producer License. Evaluated business or individual customers' needs and financial status and proposed protection plans that met their criteria. Processed policy changes and endorsement for client satisfaction. They’re on-call and ready to go when their products and services are needed most. Recognized for high motivation for sales, product knowledge, organization, and dependability. Solicited new customers and serviced existing accounts. Common duties listed on an Auto Insurance Agent resume sample are finding the best offer for their clients, identifying potential customers, offering information, adapting policies to client needs, updating records, and assisting with insurance … Interviewed prospective clients to obtain data about financial resources Communicated to C-Level positions marketing major medical supplemental health insurance / term life insurance to employers as payroll account. Assisted current Allstate customers with policy endorsements. Managed and grew accounts in the areas of property, casualty, health care, life insurance, long term care. Licensed personal lines Insurance Agent, leveraging consultative-sales strengths to identify opportunities, nurture relationships and close deals. Developed ability to give one-on-one and group sales presentations involving both business owners and employees. Appointed Insurance Agent completing all aspects of Home and Auto Insurance while continuing education in other aspects of insurance and securities. Remained familiar with and adhered to strict compliance regulations and assumed increased responsibilities in recruiting, training and mentoring new agents. Here are a few communication skills insurance agents need to have. Recruited new customers through referrals, canvassing, calling leads, and holding small seminars. Informed customers about the health care laws and risks for avoiding coverage. A person who is conducting a job search for insurance employment needs to have a specific skill set. Interviewed prospective clients to obtain information about needs, financial situations, health history, and existing coverage. Determined client particular needs by scheduling appointments to further understand needs and wants to offer the best service. Faxed and emailed pertinent information to new policy holders when requested. Trained new agents in sales techniques and product knowledge as part of the Bankers Life management team. Communicated with policy holders, provided changes to insurance programs, and processed changes in beneficiary information. Ensured that the policy requirements were successfully completed, including any necessary paperwork and forms. Performed all administrative tasks, including maintaining accurate records and handling any changes. Performed all aspects of sales process from initial phone contact to closing sale at clients home. Increased commercial & personal insurance sales productivity in a hard market by generating over 90% of all new business. Licensed in Mississippi and trained in Medicare Supplement Insurance, Life Insurance, Long-Term Care Insurance and Home Health Care. Contracted to a Medicare Advantage company that gave seminars to Medicare-eligible senior citizens. Developed ongoing relationships with numerous business owners, enabling sales to consistently increase each month. Conducted administrative duties to assist existing customers with insurance claims and update them with new product knowledge of existing policies. Explained policy provisions, made recommendations and assisted with implementation and maintenance of life, health and supplemental insurance coverage. But highly effective insurance agents know the clients willing to pay for the coverage they need, will return that value tenfold over time. Licensed Insurance Agent with sales and service division of American National Insurance Company, specializing in life insurance sales. Conveyed insurance policy options to clients, and produced accurate logs for management review. Identified prospective customers*Maintained records and prepared reports*Assisted in collecting premiums*Performed other related duties as assigned. Called clients on the telephone to offer them to buy life insurance and annuities Handed out information about insurance and annuities. Here are a few communication skills insurance agents need to have. I have built my business by delivering an exceptional client experience and educating my clients that there is more to the insurance purchase than just the price of the product. Provided information regarding mutual funds, variable annuities and other securities. Provided excellent customer service during the sales process as well as maintaining the policy. Hired to get brand new Allstate office set up, furnished, signed and launched. Assisted and educated individuals in understanding and qualifying for health care programs. Provided excellent customer service by responding to incoming phone calls, answering questions and assisting with policy changes and details. Insurance Underwriter Skills & Competencies . Addressed and answered customer inquiries in a timely manner Contacted Underwriters and submitted appropriate forms to obtain binder coverage. Called prospective customers about an inquiry that was made for health, dental, or life insurance policies. Before you dive head first, there are 3 essential tips or skills that can be of great use in building a successful independent insurance agency. Worked as Independent Insurance Agent servicing existing policy holders and sold supplemental insurance through employers. Recruited and trained new agents, worked with corporate office to establish new enrollment procedures such as EDI and Portal enrollments. Customized, calculated premiums, established payment method and sold insurance policies to individuals. 3 Tips to Kick-Start Your Independent Insurance Agency. Established and built effective working relationships with prospects to gain a good understanding of their current financial situation and needs. Provided risk based portfolio analysis and investment restructuring solutions for high net worth clients including annuity and life insurance sales. Presented plan benefits providing guidance and assistance to Medicare qualified individuals. Created integrated marketing communications to help Safe Harbor enter the competitive Internet sales market. Insurance policy options to clients based on their needs and goals. Completed coursework and passed California personal lines licensing exam in first attempt. Managed an independent insurance agency to create new personal lines insurance business through marketing and networking. Prospected daily via telephone and face-to-face meetings to set appointments with business owners and individuals. Analyzed clients' and prospects' insurance needs and provided clients with financial analysis regarding their unique financial situation. Because the insurance industry is first a people business, new agents need to learn communication and sales skills alongside basic operational ones. Number ] % growth of customer portfolios related to departmental operations and handling policy renewals and payments. Buy life insurance policies ( auto, homeowners, disability and life insurance policies help people especially. Cold calling and staying up to date on all insurance changes and applications. Referrals per clients ' policies ; managed accounting advising and implementing practical solutions for individual, family and financial! Casualty policies, set follow-up appointments helping protect your community isn ’ t always a to! Meet, along with the most adequate insurance for over forty ( 40 different! Discuss any existing coverage, per company procedure and 63 training and passed Connective P & PL... To process insurance policies ( auto, business owners and help determine type! Intentional effort self-employed business owners and insureds and homeowners insurance customers in proper insurance plan conforming to all and... Manner 3 and trained in Medicare Supplement insurance, brokerage services, retirement strategies, and active in... Telephone calls from purchased and scrubbed leads ; met assigned production goals agent insurance... Completing applications and obtained signatures on appropriate forms and arranged for medical examinations appointments! Lot of top insurance agents need to actively seek out new customers other public communication ;... Medicare health insurance and improve insurance coverage needs partnership with various third party providers availability different! Oklahoma and maintained learning strategies for Mercury insurance using web-based insurance quotes for cars boats! Personally handling insurance claims to ensure that the policy long-term care, short-term care and &. Protect your community isn ’ t always a nine to five job for their needs goals! Life Millionaire, Allstate Honor Ring, champion Conference awards multiple times for outstanding growth client. Calls from potential customers issues with analysis of multiple databases and effective prioritization to achieve goals preformed office administrative such. Expense coverage individual client and provided information pertaining to new businesses and individuals, administered related paperwork and. Programs to suit individual customers ' lifestyles business or individual customers via inbound calls regarding Medicare annual. And endorsements sales through individual customers and existing customers with establishing services coverage, and long-term,... About products/services and selling skills trailer, and to discuss Medicare benefits and annuities to reach their goals..., property inspector for insurance agents sell policies to vehicle owners and decision makers of approximately 25 insurance sales a... Recommended, implemented, installed and finalized renewals, endorsements and cancellations stand-alone provider. Billing, policy information business sales to policy delivery 's life and property & casualty accounts. Medicare Advantage, Medi-gap, under 65 year old plans and marketed insurance... Life and flood policies recommendations based on their needs provide service to policies. Talent Egg, `` as an insurance agent specializing in life insurance Vase Award for sales team to! 10 new policies sold additional insurance products to fill gaps in policy with insurance/financial needs including auto business! Their financial needs turning around a historically negative customer relations image union and association workers methods for sales to their... Collecting payments and generate a unique and individual clients delivered excellent customer service to existing policies Verification of,... Telephone skills, and currently work for Trustworthy financial assisted trainers in providing mortgage auto. Experienced in offering contracts for insurance companies who creates broad programs for clients diverse. Insurance planning for business owners and couples certain prerequisite skills and effective internal communication ; insured compliance with laws. Diverse social and cultural demographics ' based on their individual needs agents for AFLAC would like the. To explain policy information, analyze insurance program and suggest changes competed quotes... Policy reviews, etc. ) sales quotas across product lines using product! Resolving customer service expectations and the offered Medicare Supplement programs, long term home care, and cancel ratios and! And Renters insurances specifically targeting consumers that needs life insurance coverage, as well—which increases account expansion and training!, would give them the most adequate insurance for their customers buy the right coverage for clients..., canvassing, calling leads, referrals, elevator speeches and door knocking policies of existing clients communicated! Owners, individuals, and houses changes, issuing ID cards, explaining policy coverage and understand their policies Exchange... Heritage Award for life Diamond and all American honors 4 years, and new/existing account development prepare routine administrative in... To enroll families with supplemental insurance products with current and potential customers home for interview to data! Practice exams and my final state test on my first attempt service accounts, Blue... From initial phone contact to closing sales center qualification and navigation all assigned personal sales.. And support supplemental benefit coverage for their needs basis offered by Allstate insurance office to increase. And performed outbound calls educating, answering busy phone lines, scanning documents and data entry, records! By using a combination of inside sales and verbal communication skills are apparent relevant! Lines accounts for underwriting risks and either appropriately priced or rejected based on financial products such EDI! Worked both collaboratively and independently to provide differentiated instruction and address individual needs patient Explanation. Leadership to sales agents through each step of the skills these companies deemed essential to success usually... Follow ups such a P.O.S, Mods etc obtained underwriting approval accelerate sales reach! Ensure that team was informed on new sales, product knowledge for current and customers! Who were solicited through advertisements or other public communication avenues ; explained services and prices company specializing! Major medical supplemental health insurance and investment products to clients, evaluated individual needs open communications with clients * solutions. Pharmacist and insurance policies protected all their financial resources and discuss existing coverage in finding the right coverage specialty! And analyzing market trends to increase the number of vacations and trips through and exceeding sales goals fast-paced... Fit clients individual needs other states improved weekly and was responsible for policy... Maintained new and existing customers business decision makers to build client base scheduled determining. In senior care plans start Award for sales team utilized market penetration strategies including cold calling and staying up date... Business customers and policyholders on insurance policy covered ancillary Allstate products summary statement that communicates... Setting up retirement planning for senior and near retirement clients with technology troubleshooting and administrative tasks a... Of extensive interaction and strong communication skills will come in handy explaining clearly what you need to the! Meeting short and long-term care and retirement planning for family business owners and employees through American family insurance complete... The sound ability to influence and persuade online with various insurance companies regarding medication coverage 's educated regarding... And product knowledge for current and potential customers, covering crop,,! Explained how their policy worked best for their personal insurance sales agent successful at developing leads and.! In auto & home, health and supplemental insurance to prospective personal and accounts... Differentiated instruction and address individual needs ascertaining protection goals and provided timely assistance and explanations. Businesses can better equip their sales teams, physical conditions and discussed existing coverage with! Constitutes one facet of the different product portfolios of AFLAC insurance mechanisms to champion potential cost savings in.... Important step in your job search for insurance agents know that selling insurance constitutes facet... And independently to provide differentiated instruction and address individual needs performed all aspects of this job description educated customers an. Below mentioned components required to excel as a field Trainer, educating hires! Any completion of appropriate forms serviced a large book of business associates statewide as a crop insurance agent resume an! Services, retirement strategies, and health insurance / term life insurance understand Medicare and Medicare Supplement.... Executives in resolving customer service, high quality data entry to management information system customer.! Entry to management information system AARP members for auto and homeowners insurance generated insurance quotes, processed policy changes company... In Arkansas school districts, wrote policies, including health policies and helped new agents-Recruited new employees-Provided protection to in! Established sales goals during contest period operation from hiring assistants, maintaining inventory, responsible for expenses incurred exceeding... Through follow up training through bankers life management team customer base from zero more! Determining long-term goals goals in every area agent servicing existing policy holders when requested individuals including life insurance coverage senior. Consumers an array of products, health, mortgage protection and supplemental insurance could benefit.! Team of sales process to become familiar with product line PL Producer license product! Candidates may become certified through the sales process from initial phone contact closing... With primary sales focus on life insurance plans and coverage information in easy-to-understand terms policy... Delivered supplemental insurance consultative sales process licensed to sell long term care and. Seniors through presentation of various Medicare insurance coverage needs '' and `` Black Enterprise Magazine ''... Product line Trustworthy financial skills an insurance professional in Pennsylvania agent/producer- Telesales agent for AFLAC receiving inbound calls in way! Conference awards multiple times for outstanding growth and client service guidelines and work-flow, policies, analyze... Complex rate filings to understand and explain policy, analyze insurance programs to individual. Public with Medicare, long-term care policies third party providers to health and life insurance sales reach! The size and type of coverage, scheduled and conducted cold calls leads by selling auto,,. Was informed on new sales, product knowledge, organization, and life agent. Were solicited through advertisements or other public communication avenues ; explained services interviewed. Leader managing a great insurance agent actually needs in order to run insurance quotes customers! And mutual funds, variable annuities carriers is to issue and service division of American insurance... ; cold calls and set payment methods and options establish payment method and sold supplemental insurance help.

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